What happens when I call the Ask Jan counselling service?
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For some people, calling a counselling helpline can be a big step out of their comfort zone. Click below to see some example scenarios for what happens when you call the Ask Jan helpline.
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Relationship issues
Example: ‘I had a huge argument with my other half and now they want to split up and I don’t. I keep losing my temper because of it.’ Step by step - what happens: 1) The counsellor will work with you in the moment to ensure you are ok and are coping. 2) They will then work with you to work out the next best course of action. This may also include a short assessment to establish the best route. 3) Depending on the above they will either refer you for contracted counselling sessions (a set of sessions with a designated Ask Jan counsellor), or they may sign post you to a more suitable organisation that can provide specific support. They will offer advice on what to do and how to get the support you need. At this point they will also give you advice in relation to what you are calling about for example coping mechanisms around the issue you have spoken about. E.g., anger management tips. It is very much about you regaining control of your situation and they will work on that with you. This can sometimes feel challenging. 4) They will ensure that you know you can always use the helpline at any time following your call for in the moment support with a counsellor. Financial problems
Example: ‘I have so many bills due in less than a week. I can't pay. I don't know what to do. I am stressed, worn out, angry and I just hate the world. I feel so lost. Step by step - what happens next: 1) The counsellor will work with you in the moment to ensure you are ok and are coping as above. 2) Once the counsellor has supported you with the emotional impact of your situation and you have regained an element of control. They may suggest that as well as talking to one of our counsellors it might help to speak with a Telephone Information Specialist. They are money trained experts that can offer any practical advice on things like finances (e.g., where you can get support from regarding paying the bills, and how to pay them in a suitable way and help you to budget your finances. 3) They will assess if on-going support would be clinically appropriate. It may be that you just needed this one instance of support, but if you would like to explore ongoing support, they can do that with you as above. 4) They will ensure that you know you can always use the helpline at any time following your call for in the moment support with a counsellor. ChildCare
Example: ‘I need some help and advice about how I can get childcare. What can I do?’ Step by step - what happens next: 1) Our Telephone Information Specialists would be most suited for this situation. They can offer you practical information about day to day issues whether they arise at home or at work. They can speak to you, find out what you need and the best way they can help and advise you with your query. E.g. they can help establish if you are entitled to any help with childcare and advise you how to get it. |
